Additional Information:

• Managers need to know how best to enable success
• Not easy to speak openly to manager
• This meeting is an expression of trust by the manager
• Feedback intended as information

• Meeting #1 – Data Gathering and Aggregation
• Meeting #2 – Discussion with Manager
• Future Checkpoints

• (15 min) Introduction
• (10 min) Silent writing to identify behaviors
• (45 min) Presentation and affinity grouping
• (15 min) Anonymous rating and aggregation
• (5 min) Preparation for discussion with manager

• When something isn’t working
  • Not –> bad person
  • Often is –> situation, environment, and best intentions
• Co-created relationship
  • Both sides contribute
  • Both sides have a perspective
  • Opportunity to see the other perspective

• A time when you felt well supported by your manager
  • What was the behavior?
  • How was it beneficial to you?
• A time when you felt unsupported by your manager
  • What was the behavior?
  • How did it impede your success?
  • What would you have liked to see instead?

As a member of the this team, it is helps us be successful when my manager … (or it would help us be successful if my manager would …)

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Consider…

• How this behavior helps you succeed
• Is the behavior observable?
• It is a shared responsibility. What role do you play?
• Nobody is perfect

I ask the group to write behaviors they do like (or would like) to see from their managers on sticky notes – one per sticky. Sometimes it takes a while for people to get started.

I ask each person to share their stickies and we affinity group and label the groupings as they go. Often we adjust the groupings and try out several different labels before settling on the final one.

I ask permission to type up the sticky note contents and give it to the manager. I give anyone the opportunity to remove anything they are uncomfortable with first.

• (5 min) Introduction
• (5 min) Ground rules
• (10 min) Recap
• (15 min) Plan the Change - Manager’s preference
• (15 min) Plan the Change - Team’s preference
• (5 min) Plan for check-in

• Manager doesn’t know what we need unless we tell them
• Team says what they need – joint discussion to figure out how to get the needs met
• Its about the relationship – both parties have responsibility
• Can’t please everyone all the time

• Can’t respond to everything
  • Small number
  • Specific behavior changes
  • What you have energy for
  • Hi impact

Fill in a chart on the wall similar to (this form a new addition to the sessions I run; previously it was more freeform; so far I like this better):

• Review the planned behavior changes
  • Which ones were made?
  • Which ones were not made?
  • Are the changes still needed?
  • What is getting in the way?
  • What role does the team play?

• What do we think of this feedback process?